[OBI-SEC-00015] Unable to find user in identity store
I opened an SR at the time, and the response back was a reference to an existing Bug (Bug 10632223: AGENTS NOT WORKING IN EBS SSO ENVIRONMENT WITH OBIEE 11G) and an enhancement (Bug 8326835: INTRODUCE SUPPORT FOR DELIVERS WITH EBS ICX_COOKIE).
According to the Oracle Support person, neither has been implemented. Apparently, Agents were never intended to be used with EBS cookie users, but only with users contained directly in usable authentication systems (ie OID/OAM/LDAP, etc).
Obviously, this is not acceptable, so I went to work to find a solution to get Agents up and running. We are pretty lucky here, in that every user whom can access OBIEE can access all subject areas in OBIEE. This might be different for you, so the end result might require you to do additional work.
Continue on to read for an explanation of what I did to get Agents up and running.